Shipping Policy
BrushIQ Shipping Policy
Last Updated: February 9, 2026
BrushIQ ships worldwide. This Shipping Policy explains how we process and deliver orders, estimated delivery timelines, shipping costs, and important delivery terms.
If you have questions regarding shipping, please contact us at:
brushiq.contact@gmail.com
1. Order Processing
Orders are processed after payment confirmation.
Processing includes order verification, quality checks, packaging, and fulfillment preparation.
Most orders are processed within 1–5 business days. In some cases, processing may take longer due to high demand, product availability, address verification, or operational delays.
Business days do not include weekends or public holidays.
2. Shipping Destinations
BrushIQ ships to most countries worldwide.
In rare cases, we may be unable to ship to certain destinations due to carrier restrictions, customs limitations, or local regulations. If we cannot fulfill your order, we will contact you and provide a resolution.
3. Estimated Delivery Times
Estimated delivery times vary depending on destination, local courier services, and customs processing.
Typical delivery estimates are:
These timeframes are estimates and not guaranteed.
Delivery delays may occur due to customs inspections, local courier delays, severe weather, regional disruptions, or high shipping volume periods.
4. Shipping Costs
Shipping costs are calculated at checkout and may vary based on:
Any shipping fees paid at checkout are non-refundable unless the order is cancelled before shipment or the return is due to our error.
5. Customs, Duties, and Taxes
International orders may be subject to import duties, customs fees, VAT, brokerage charges, or local taxes.
These charges are determined by your local customs authority and are not controlled by BrushIQ.
Customers are responsible for paying any applicable customs duties and taxes required to release the package.
BrushIQ is not responsible for delays caused by customs clearance procedures.
6. Tracking Information
Once your order has shipped, you will receive a shipping confirmation email with tracking details.
Tracking updates may take 24–72 hours to appear after shipment depending on the carrier system.
In some regions, tracking may show limited updates until the package reaches the destination country.
7. Address Accuracy
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect or incomplete address is provided, the order may be delayed, returned, or lost.
BrushIQ is not responsible for delivery issues caused by incorrect address details submitted by the customer.
If your order is returned to the sender due to an address issue, additional shipping charges may apply to reship the order.
8. Lost, Missing, or Stolen Packages
If tracking confirms delivery but you did not receive the package, please check:
If the package still cannot be located, please contact the carrier directly and notify BrushIQ at brushiq.contact@gmail.com.
BrushIQ is not responsible for packages marked as delivered by the carrier but reported missing due to theft or misplacement after delivery. However, we will assist customers in opening an investigation where possible.
9. Damaged Packages
If your package arrives visibly damaged, we recommend taking photos of:
Please contact us within 48 hours of delivery so we can evaluate the claim and provide a resolution.
10. Delivery Delays
Estimated delivery windows are not guaranteed.
Shipping delays may occur due to events outside of our control, including:
If your order is significantly delayed beyond the estimated timeframe, please contact us and we will investigate with the carrier.
11. Refused or Unclaimed Shipments
If a customer refuses delivery or fails to claim the package, the shipment may be returned or destroyed by the carrier or customs authorities.
In such cases, BrushIQ is not responsible for return shipping charges, customs fees, or losses caused by refusal or non-collection.
Refund eligibility will be evaluated only after the package is returned (if return is possible).
12. Split Shipments
In some cases, orders containing multiple items may be shipped separately to ensure faster delivery.
If this occurs, you will receive tracking information for each shipment.
13. Incorrect Items
If you receive the wrong item, please contact us within 48 hours of delivery and include photos of the received item and packaging.
We will evaluate the issue and provide a resolution.
14. Contact
For shipping-related questions, please contact:
BrushIQ Support
Email: brushiq.contact@gmail.com