Refund & Replacement Policy
BrushIQ Refund & Replacement Policy
Last Updated: February 9, 2026
BrushIQ is committed to delivering high-quality products and providing reliable customer support. If an issue arises with your order, we will work with you to find a fair and reasonable solution under the terms below.
If you have any questions or would like to request a refund, return, or replacement, please contact us at:
brushiq.contact@gmail.com
1. Order Cancellations (Before Shipment)
If your order has not yet been packed or shipped, you may request a cancellation for a full refund.
To request a cancellation, please email us and include:
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your order number
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your full name
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your request to cancel
If your cancellation request is approved, the refund will be issued to your original payment method.
Once an order has been packed or shipped, it can no longer be cancelled.
2. Non-Refundable / Final Sale Items
Certain items may be marked as final sale or non-refundable due to hygiene, safety, or regulatory reasons.
Such items are not eligible for return or refund once shipped, unless they arrive damaged or defective.
If an item is final sale, it will be clearly stated on the product page or at checkout.
3. Hygiene and Safety Notice
For hygiene and safety reasons, certain products are not eligible for return once opened or unsealed, unless the product arrives defective or damaged.
Where applicable, this includes products supplied sealed for hygiene protection. If the seal is broken after delivery, the right to return may not apply.
4. Returns After Delivery (30-Day Return Window)
You may request a return within 30 days of delivery.
All return requests must be submitted and approved before sending any product back.
Eligible Returns
To be eligible for a return, items must be:
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unused and in original condition
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returned with all original packaging, components, manuals, and accessories
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returned within the approved return timeframe
BrushIQ reserves the right to refuse returns that show signs of use, wear, installation, missing parts, damage caused after delivery, or incomplete packaging.
5. Defective or Damaged Products
If your product arrives defective or damaged, you may be eligible for:
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a replacement, or
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a full refund
To help us resolve the issue as quickly as possible, we may request clear photos or videos showing the problem.
Minor cosmetic variations (including slight differences in color due to lighting, photography, or screen settings) do not qualify as defects.
6. Damaged, Incorrect, or Missing Items (Delivery Issues)
Please inspect your order immediately upon delivery.
If your package appears damaged, we recommend taking photos of the outer box, shipping label, and product before disposing of any packaging.
If your order arrives damaged, incorrect, incomplete, or missing items, you must contact us within 48 hours of delivery and include:
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your order number
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a brief description of the issue
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clear photos of the product and packaging
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if available, a short unboxing video
This documentation helps us investigate carrier-related issues efficiently. Lack of documentation may limit our ability to validate certain delivery claims, but we will review each request fairly.
7. Returns for Reasons Other Than Defects
Returns requested for reasons other than confirmed defects (including preference-based reasons) may be accepted on a case-by-case basis, depending on:
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product condition
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hygiene restrictions
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destination country return feasibility
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return handling requirements
8. How to Start a Return
To request a return, email brushiq.contact@gmail.com and include:
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your order number
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the item(s) you want to return
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the reason for the return
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supporting photos (if relevant)
If your return request is approved, we will provide return instructions and the return shipping address.
Returns sent without prior approval may be refused.
9. Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a confirmed defect or fulfillment error.
We strongly recommend using a tracked and insured shipping method. BrushIQ is not responsible for return packages lost in transit.
10. Refund Processing
Once we receive and inspect the returned item(s), we will notify you by email regarding approval or rejection.
If approved, refunds are issued to the original payment method.
Refund processing typically takes 7–10 business days after the return is confirmed as received and accepted. Additional time may be required depending on your payment provider or bank.
11. Restocking Fees
For returns that do not meet the original condition requirements (including missing accessories, opened packaging, incomplete returns, or signs of use), BrushIQ may apply a restocking fee of up to 10%, or refuse the return entirely.
12. Replacement Policy
BrushIQ may offer replacements for eligible defective items.
Replacement Eligibility
Replacements may be offered when:
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the product has a confirmed manufacturing defect
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the issue is reported within a reasonable time after delivery
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the product was used under normal intended conditions
We may request photos or videos to evaluate the issue.
Replacement Shipping
If approved, BrushIQ will ship a replacement product at no additional cost.
In certain cases, we may require the defective item to be returned before shipping a replacement.
13. Exclusions
The following are not covered under our refund or replacement policy:
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damage caused by misuse, accidents, or improper handling
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unauthorized repairs, modifications, or disassembly
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normal wear and tear
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issues caused by use with third-party accessories not approved by BrushIQ
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damage caused by incorrect storage or exposure to extreme conditions
